Our Policies & Terms: Website Maintenance

These policies were created to maintain clarity, consistency, and a smooth experience for every client. By proceeding with payment and/or signing the Service Agreement, you acknowledge that you have reviewed and agree to the policies and terms outlined below.

Website Maintenance Plans

  • Website Maintenance plans cannot be paused or temporarily suspended. 

  • Clients may upgrade, downgrade, or cancel their Website Maintenance plan at any time through their subscription portal or by submitting their request in writing via email at least 30 days prior to their next billing date renewal.

  • All updates, edits, and requests for the monthly billing cycle must be submitted within the first two weeks of the billing cycle to ensure completion within that same cycle.

Plan Guidelines

Your maintenance plan covers ongoing website updates, minor edits, and content changes. Requests that involve larger design revisions, new page creation, branding, copywriting, or custom development may require a separate quote. If anything falls outside the scope of your plan, we will always let you know before moving forward.

To keep your updates organized, please include all monthly requests in one form submission whenever possible. 

Updates are completed during the second half of the month and may be finalized anytime within that window. Requests submitted after the 15th may be scheduled for the following month depending on availability. 

Website Maintenance plans are designed to support and maintain existing websites and do not replace full-scale design, development, or strategy services.

Turnaround Time & Scheduling

Turnaround times are estimated and may vary based on the scope of requests and client responsiveness. While we aim to complete all updates within the outlined monthly timeframe, specific completion dates are not guaranteed.

Time-Sensitive Requests

Time-sensitive or urgent requests may be accommodated based on availability. Expedited requests are not guaranteed and may incur an additional fee depending on the scope and timeline required.

Communication & Support

All communication and update requests must be submitted through the designated form or approved communication channels to ensure organization and efficiency.

Client Responsibilities

Clients are responsible for providing all necessary content, assets, logins, and approvals in a timely manner. Delays in receiving required materials may impact turnaround times and scheduling.


Backup & Analytics Support

Backup files and analytics reporting are available for Essentials and Growth Website Maintenance plans and require a four-month minimum commitment.

These services are only maintained while actively enrolled in the associated maintenance plan and will not be retained or distributed beyond the final day of the billing cycle following cancellation or downgrade.

Third-Party Platforms

Liphira is not responsible for issues related to third-party platforms, hosting providers, plugins, or software (including but not limited to Squarespace, Kajabi, Shopify). This includes outages, bugs, or changes made by the platform.


Access & Permissions

Clients must provide the appropriate level of access required to complete requested updates. Liphira is not responsible for delays or issues caused by restricted, revoked, or incorrect access permissions.

Scope & Revisions

Additional revisions beyond the included scope may incur additional fees. Any website maintenance requests beyond the included scope will be quoted and invoiced separately prior to beginning the work.

Billing & Payments

  • All invoices are due upon receipt unless otherwise stated.

  • Recurring retainers (such as Website Maintenance) are billed monthly and renew automatically on the same date each billing cycle.

  • Late payments will result in a temporary pause of services until the balance is resolved.

  • Accepted payment methods include: Stripe (credit/debit card).

Refunds & Cancellations

  • All payments are non-refundable.

  • Cancellations of Website Maintenance retainers must be completed through the Client’s subscription portal or submitted in writing via email at least 30 days prior to the next billing date to avoid being charged for the upcoming billing cycle.

  • Cancellations may be processed by Liphira on the Client’s behalf upon written request submitted via email at least 30 days prior to their next billing date renewal.

  • Changes or cancellations to retainers do not apply to invoices that have already been issued or processed. All issued or processed invoices are non-refundable.

Termination of Services

Liphira reserves the right to refuse or discontinue services at any time if communication, conduct, or requests fall outside of professional boundaries or agreed scope. In such cases, services will conclude at the end of the current billing cycle.

Intellectual Property

Upon full payment, the Client retains rights to all final deliverables produced under the Website Maintenance plan.

Liphira and The Designer, Lili Zayak, retain the right to display all versions of work for portfolio, social media, and other various promotional marketing purposes.

Contact

For questions related to our Website Maintenance Policies and Terms, contact: info@liphira.com